Social Security’s service delivery crisis is not a program solvency issue. It is a staffing and resource issue. The Agency has lost thousands of employees, reaching a 59-year staffing low. Record backlogs, field office closures, reassignments, and deteriorating service are the direct result of chronic underfunding and accelerated workforce reductions. The path forward requires Congress to appropriate adequate funding dedicated to hire, train, and retain the workforce necessary to deliver the benefits Americans have earned, and to exercise oversight over an Agency that is increasingly turning to artificial intelligence, automated adjudication, and occupancy data as substitutes for the human workforce the public needs.
Simply put, restoring a stable and well-supported workforce is the most effective way to restore timely, accurate, and equitable service for the millions of Americans who depend on Social Security. Tell Congress to act now and provide the resources, oversight, and support that are vital to giving Americans the Social Security structure that they both expect and deserve.