Action Center

DOT Releases Final Rule On Refunds In Air Travel
May 7, 2024 by PVAction Force

The Department of Transportation (DOT) recently released a final rule that aims to make it easier for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased. PVA commented on DOT’s proposed rule to express our concerns about the impact such changes and failures have on passengers with disabilities.

DOT’s final rule includes several new protections for passengers with disabilities. Specifically, DOT has determined that there are significant changes that can result in the right to a refund for a passenger with a disability. For instance, an aircraft substitution can result in a refund if it impacts an accessibility feature needed by a passenger with a disability. Travel companions who are on the same reservation can also receive a refund if the passenger with a disability elects to receive a refund rather than fly on the substitute aircraft. Changing a connecting airport also provides the opportunity for a refund. A downgrade in class of service can also have similar results. 

You can read the final rule here

0 0
Please do not close this window. You will need to come back to this window to enter your code.
We just sent an email to ... containing a verification code.

If you do not see the email within the next five minutes, please ensure you entered the correct email address and check your spam/junk mail folder.
Share with Friends
Or copy the link below to share this blog post on your personal website
Please wait...
Leave a Comment
comment(s) awaiting approval
Remaining: 2000
Posting as (email will not be displayed) Edit
Your Information
By providing your mobile number, you agree to receive periodic call to action text messages from Paralyzed Veterans of America. Message and data rates may apply. Reply HELP for help. Reply STOP to unsubscribe. Message frequency varies. Privacy Policy  
Are you a member of the Paralyzed Veterans of America?