Accessible to 99% of the U.S. population, 211 is the FCC-designated 3-digit dialing code that connects individuals to a free, confidential service for information and referrals to a wide range of social service programs and resources from state and local governments, the federal government, local nonprofits, and faith-based organizations. Trained 211 Community Resource Specialists listen, identify problems and underlying root causes, and connect people to local support to improve their lives.

The 211 network, supported by United Way Worldwide, responds to an average of 45,000 requests for help per day. In 2024, 211 received over 16.8 million requests and provided 18 million referrals to local services for housing, utilities payment assistance, food assistance, health care, veteran services, transportation, child care, employment opportunities, mental health crises, disaster information, and more.

The Human Services Emergency Logistics Program (HELP) Act, would strengthen the 211 network by:

• Increasing the availability, reliability, sustainability, and responsiveness of 211 services across the country.
• Strengthening the coordination of 211, 988, and 911 services, including reducing the use of 911 for calls not related to law enforcement, fire, or medical emergencies.
• Broadening public awareness of the 211 helpline and more efficiently connecting individuals with needed resources to meet basic needs, including homelessness and housing supports, veteran’s services, hunger, disaster response and recovery, workforce development, mental health care, caregiver supports, and domestic violence.

This legislation is critical to ensuring the 211 network has adequate funding to help people receive the social service supports and mental health resources they need.  Ask your Member of Congress to co-sponsor the HELP Act of 2025.