211 is the federally designated 3-digit dialing code for social and human services that confidentially connects people to locally available resources. 211 is free and accessible 24/7 in over 180 languages via phone, text, and online. Trained 211 Community Resource Specialists listen, identify problems and underlying root causes, and connect people to local support to improve their lives.  

The 211 Network is supported by United Way Worldwide and operates approximately 200 call centers nationwide. Eighty percent of these centers are operated or partially supported by local United Way organizations and state associations.  

In 2025, 211 handled more than 13 million requests and delivered 19 million referrals to local services, including housing, utilities, food assistance, veterans’ services, disaster response, workforce development, mental health care, and caregiver supports - an increase of more than one million referrals from 2024.  

Despite 211’s broad reach and demonstrated effectiveness, the system is under-resourced and unevenly supported across states.  

The HELP Act of 2026 will ensure 211 is available and accessible in every community, providing individuals in need with access to timely, accurate referrals for essential services. 

The HELP Act has three main components to strengthen the availability, sustainability, and responsiveness of 211 services nationwide.  

• Funding: On the funding side, the bill provides grants to all state 211 networks and service providers for things like expanding service coverage and hours, improving service quality and coordination, and investing in modernization and innovation.  This federal support will help 211 meet growing demand, especially in times of crisis, and ensure that no community is left behind due to lack of resources.  
• Coordination: Second, the bill strengthens coordination among 211, 988, and 911 to ensure people get the right help at the right time while reducing unnecessary strain on emergency systems. 
• Public Awareness: Finally, the bill supports a public awareness campaign and related outreach efforts, so more people know about 211, understand what it offers, and feel confident turning to it for support.  

The bill also requires annual reporting and an independent evaluation so there’s accountability and a clear picture of how the investment is working. 

This legislation is critical to ensuring the 211 network has adequate funding to help people receive the social service supports and mental health resources they need.  Ask your Member of Congress to co-sponsor the HELP Act of 2026 when it is introduced.